British Gas customer shocked after getting bill over £15,000 | Personal Finance | Finance


At a time when energy bills are rocketing, some people have been hit with soaring bills from their energy suppliers. On Rip Off Britain, Jeremy Pattenden spoke to the team about his troubling situation. He received a gas bill in February for more than £6,600.

He said: “I was absolutely astounded. It’s got to be wrong.

“I’m a person who always watches what my bills are. I know what it should be and I know that there must be a massive mistake.”

Jeremy’s family usually uses about 500kWh of gas each month but his March bill was for 201,684.6kWh. This is 400 times his usually amount.

“It’s just a complete joke really,” he said.

When he reported this to British Gas, his energy supplier, they promised to investigate and froze his payments whilst they did this.

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However 11 weeks later, his situation was still not resolved and the balance continued to increase.

Jeremy continued: “Currently my bill stands at this moment of time £15,337.05.

“It’s wrong and they should be held accountable for what they do.

“They are great at making profits everywhere but how about tweeting their customers nicely and actually solving problems in a reasonable time.”


Jeremy is thought to be one of thousands of people who have been affected by incorrect bills.

More than half of the complaints to the energy Ombusman in the last three months of 2021 were about billing issues.

Martin James from the complaints resolution service Resolver has also seen an increase in complaints about high or incorrect energy bills.

He said: “Many of the people I have spoken to are reporting ludicrously high bills that couldn’t possibly make any sense.

“This is sometimes down to an over reliance on estimates and sometimes it’s down to faulty meters.

This added almost £700 to annual bills and taking them close to £2,000.

However bills could rise to almost £2,600 in October when the next price cap adjustment is due – reflecting the impact of Russia’s war in Ukraine for the first time.

Ofgem said its new proposals would enable greater agility: allowing bills to rise or decline more quickly.

An Ofgem statement said: “A more frequent price cap would reflect the most up to date and accurate energy prices and mean when prices fall from the current record highs, customers would see the benefit much sooner.

“This change would also help energy suppliers more accurately predict how much energy they need to purchase for their customers, reducing the risk of further supplier failures which ultimately push up costs for consumers.”

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